TRAINING EMPLOYEES

One of the most difficult tasks in the restaurant industry is training employees. You always want an employee to think and react as you do in a situation; sorrowfully this is not true in many occasions. The best training is always done by the owner directly or a designated trainer the owner specifies.

An important part of training is stressing to cashiers and hostesses the importance of being congenial to the guest requests and demands. They are the first line of contact. A smile or good morning, good afternoon, or good evening is always pleasurably accepted with a smile. This insures the guest there is a friendly atmosphere presented. Answering the telephone is also of great importance. The answering of the phone should always be with a good morning (etc) and the restaurant name said distinctly and clearly. This may be for a take out order, reservation or directions. The phone call directs a sale, that means business and profits.

For the servers, again, they should be trained by the designated trainer reflecting all the standards and practices that the owner requires. A complete knowledge of the menu and the food preparation is needed to perform well. The better knowledge they have means better service that they may give the guests resulting in better tips. Always clean, neat and well groomed should be a requirement that should be upheld. If everyone is in step the restaurant will be a hit resulting in good sales and repeat customers.

Louis Theodos, Vice President
Louis Theodos joined HRI Services Inc. in 2007. With over 30 years at Anthony's Pier 4 Restaurant as General Manager, he has experience in all facets of the restaurant business, including training of managers and servers, bar serving and kitchen organization. Louis is a very valuable asset in assisting sellers in the sale of their business and real estate. His knowledge and experience enhances the services of HRI and their ability to offer the best assistance to any seller or buyer.